Frequently Asked Questions

General Inqueries

What services does Exodus Employment offer?

Exodus Employment is a comprehensive employment agency offering services such as professional placements, domestic helper placements, and expert cleaning services.

What industries does Exodus Employment specialize in for professional placements?

Exodus Employment caters to a diverse range of industries, including but not limited to finance, technology, healthcare, and more.

Can companies partner with Exodus Employment for recruitment services?

Absolutely. Exodus Employment offers recruitment services for companies seeking skilled professionals.

How does Exodus Employment ensure the quality of its services?

We maintain the highest standards through a rigorous selection process, and a commitment to customer satisfaction. Our goal is to provide exceptional services that exceed expectations.

How can I get in touch with Exodus Employment's customer support?

You can reach our customer support team through the contact information provided on our website.

Domestic Helpers

How can I hire a domestic helper or maid? 

To hire a domestic helper, you can go through a licensed agency such as EXODUS to start the matching process. Agencies often handle the recruitment, documentation, and placement process. It’s an end-to-end process until your helper is handed over to you.

What is EOP?

The Employers' Orientation Programme is a 3-hour program that will help you understand your role and responsibilities as an employer of a migrant domestic worker (MDW). You may check MOM’s website for the full details and this link for the course.

What are the typical responsibilities of a domestic helper?

Domestic helpers typically perform household chores like cleaning, cooking, laundry, and sometimes childcare or elderly care, depending on the employer's needs. 

What are the legal requirements for hiring a domestic helper? 

Employers must meet specific criteria, such as minimum salary, providing suitable accommodation, adhering to working hours, and obtaining necessary permits or visas. You may check the MOM’s website through this link.

What are the costs involved in hiring a domestic helper?

Costs usually include agency fees, helper's salary, insurance, work permits, medical check-ups, and sometimes additional expenses for training or documentation.

What are the rights and protections for domestic helpers? 

Domestic helpers have rights such as proper accommodation, timely payment of wages, time-off, access to medical care, and protection against abuse or exploitation. These rights may differ based on the country's laws. You may check the MOM’s website for the full guidelines through this link.

How long does it take to hire a domestic helper? 

The time to hire a domestic helper varies based on factors like processing time for paperwork, availability of suitable candidates, and completion of necessary training or medical checks.

Can domestic helpers live outside the employer's home?

No. Migrant domestic helpers are not allowed to live outside the employer's home. They are also not allowed to work in any household except the employer’s registered address. Arrangements can be made for special circumstances such as caregiving needs. You may check MOM’s guidelines with regards to special arrangements of helper’s accommodation through this link.

What are the procedures for terminating a domestic helper's contract? 

Termination procedures involve adhering to legal requirements, giving notice as per the contract, arranging repatriation if necessary, and handling final salary settlements according to local laws. 

What should I do if I encounter issues with my domestic helper or maid?

Address concerns through open communication. If issues persist, seek advice from relevant authorities, your agency or mediation services, to resolve conflicts or grievances. 

Manpower Positions

What industries does EXODUS Manpower specialize in for manpower placements?

EXODUS Manpower caters to a diverse range of industries, including finance, technology, healthcare, and more. Check our industry focus areas for detailed information.

What qualifications are required for manpower positions through EXODUS Manpower?

Qualifications vary based on the specific professional position. Each job posting will outline the required qualifications and skills. Ensure that your resume aligns with the stated requirements.

Can I apply for multiple professional positions simultaneously?

Yes, you can apply for multiple positions if you meet the qualifications for each role. Tailor your application to highlight your relevant skills and experiences for each position.

How does EXODUS Manpower ensure the quality of professionals it places?

EXODUS Manpower maintains high standards through a thorough selection process, considering factors such as qualifications, experience, and skills to ensure a good match between professionals and employers.

How long does the manpower placement process typically take?

The duration of the placement process varies depending on the specific role and industry. Our team will strive to ensure a timely and efficient process while maintaining quality.

Cleaning Services

What types of cleaning services does EXODUS Employment offer?

EXODUS Employment provides various cleaning services for residential and commercial spaces. You may contact us to find the best package that best suits your needs.

Can I request additional cleaning services not listed in the packages?

Yes, you can! Contact our customer support to discuss your specific needs, and we'll do our best to customize a cleaning solution for you.

Is there a satisfaction guarantee for your cleaning services?

Yes, we stand by our commitment to customer satisfaction. If you are not satisfied with our service, please let us know, and we will address it promptly.

How do I reschedule or cancel a cleaning appointment?

You can reschedule or cancel your cleaning appointment by contacting our customer support. Please provide notice as early as possible.

What areas do your cleaning services cover?

EXODUS Employment provides cleaning services across various neighborhoods in Singapore.